1. Scope
This policy applies to ISAP services, including mobile apps, websites, and related systems used to support community coordination between individuals, volunteers, and organizations.
2. Information We Collect
- Account information (name, email, phone number).
- Profile and activity data (posts, offers, requests, interactions).
- Content you submit (social cases, donated items, messages).
- Technical data (device info, logs, usage patterns).
3. How We Use Information
- Provide and operate the platform.
- Enable coordination between users and organizations.
- Improve functionality and user experience.
- Maintain safety, prevent abuse, and enforce policies.
4. Important Clarification
5. Sharing Information
Information may be shared with other users when required for coordination (for example, responding to a request or arranging a pickup), and with service providers that support platform operations.
6. Data Retention
We retain data only as long as necessary to operate the service, comply with legal obligations, and maintain platform integrity.
7. Security
We apply reasonable technical and organizational safeguards to protect user data. However, no system is completely secure.
8. Your Rights
- Access or update your data.
- Request deletion of your account.
- Control certain data processing activities.
9. Contact
For any questions, contact us at contact@isap-charity.com.